PRIVACY POLICY

This privacy policy sets out how HITZ uses and protects any information that you give to HITZ when you use HITZ websites or applications.

HITZ is committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information:

Name
Contact information including organisation, email address and phone number
Age range, gender and dexterity to allow us to provide a more immersive experience of our products
Financial information including credit checks, where appropriate
Demographic information such as postcode
Still images and video images collected by our cameras
Call recordings when you call our phone numbers
Data to display on our Leaderboards.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service as and when a customer request for information on our product is raised, and in particular for the following reasons:

Internal record keeping
We may use the information to improve our products and services
We may use the information to follow up with you on a specific request or line of enquiry
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
We may use the information to customise the website according to your interests.
We may use the information to display on our leaderboards.
In the event of us sharing your data with third parties, we will take into account your reasonable expectations before doing so.

Personal data gathered by HITZ might be used for any of the following purposes:

HITZ’s technical analysis of the information obtained (including health and wellbeing) and for its own marketing purposes;
To retain and transmit your personal data to owners of HITZ equipment, partners of HITZ, venues that HITZ equipment is installed at and/or their primary sponsor for the purpose of technical analysis of the data obtained (including health and wellbeing) and for its own marketing purposes.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use anonymised tracking data to third party applications like Google Analytics to identify which pages are being visited. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. We suggest consulting the help section of your browser or taking a look at the Information Commissioner’s Office Website which offers guidance for all modern browsers.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for marketing purposes.
If you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by writing or getting in touch via our website.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to HITZ, The Memorial Cricket Ground, Graburn Way, East Molesey, Surrey, KT8 9AL. If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Privacy and Cookie Policy

1. Introduction

1. We are committed to safeguarding the privacy of https://HITZ.com, our web app, our stats platform and all related cloud and local IT infrastructure.

2. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

3. We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to use our cookies when you first visit our website.

4. In this policy, “we”, “us” and “our” refer to HITZ Cricket Centres Limited. For more information about us see Section 19.

2. How we use your Personal Data

1. In this Section 2 we have set out:

1. the general categories of personal data we may process;

2. in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

3. the purposes for which we may process personal data; and

4. the legal bases of the processing

2. We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent or our legitimate interests, namely monitoring and improving our website and services OR monitoring and improving our product features and usage.

3. We may process your account data (“account data”). The account data may include your name and email address. The source of the account data is your or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract OR monitoring and improving our product features and usage.

4. We may process your information included in your personal profile on our website (“profile data”) The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is consent OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract OR monitoring and improving our product features and usage.

5. We may process your personal data that are provided in the course of the use of our services (“service data”). The service data may include age, gender, handedness, IP addresses, browser and system information, physical location based on our IP address, performance using our products, name, email address. The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent OR our legitimate interest, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract OR monitoring and improving our product features and usage.

6. We may process information that you post for publication on our website or through our services (“publication data”). The publication data may be processed for the purposes of enabling such publication and administering our website and service. The legal basis for this processing is consent OR our legitimate interest, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such contract OR monitoring and improving our product features and usage.

7. We may process information that you post for publication on our website or through our services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

8. We may process information relating to our customers relationships, including customer contact information (“customer relationship data”). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is you or your employer. The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is consent OR our legitimate interests, namely the proper management of our customer relationships.

9. We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interest, namely the proper administration of our website and business OR monitoring and improving our product features and usage.

10. We may process information that you provide us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract OR monitoring and improving our product features and usage.

11. We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record keeping. The legal basis for this processing is our legitimate interest, namely the proper administration of our website and business and communications with users OR monitoring and improving our product features and usage.

12. We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interest, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

13. We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

14. In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

15. Please do not supply any other person’s personal data to us, unless we prompt you to do so.

3. Automated Decision-Making

1. We will use your personal data for the purposes of automated decision-making in relation to monitoring and improving the usage of our website and/or monitoring and improving our product features and product usage.

2. This automated decision-making may involve targeting our marketing efforts, retargeting users to encourage usage of our products and services.

3. The significance and possible consequences of this automated decision-making are receive targeted adverts, messages and a more tailored gameplay when using our products and services.

4. Providing your Personal Data to others

1. We may disclose your personal data to any member of our group of companies, this means our subsidiaries, our ultimate holding company and all its subsidiaries insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

2. We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment of exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

3. We may disclose personal information to our suppliers or subcontractors insofar as reasonably necessary.

4. Financial transactions relating to our website and services are OR maybe handled by our payment services providers (Stripe, SumUp, PayPal, Go Cardless). We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

5. We may disclose your personal data where disclosure is necessary for the compliance with a legal obligation or in relation to the sale of a business. We may also disclose your personal data and enquiry data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure in relation to the sale of a business.

6. We may disclose your personal data to one or more of those selected third party suppliers of goods and services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party’s use of your personal data.

7. In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5. International Transfers of your Personal Data

1. In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside of the European Economic Area (“EEA”)

2. We and our other group companies have offices and facilities in the United Kingdom. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transferred to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

3. The hosting facilities for our website are situated in the United Kingdom. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

4. You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

6. Retaining and Deleting Personal Data

1. This Section 6 sets out our data retention policies and procedure, which are designed to he;p ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

3. We will retain your personal data as follows

As defined in Section 2 of this policy (usage data, account data, profile data, service data, publication data, enquiry data, customer relationship data, transaction data, notification data and correspondence data will be retained for a minimum period of 1 years following from the date of last communication or interaction with our product and services, and for a maximum period of 6 years following from the date of last communication or interaction with our product or services.

4. Notwithstanding the other provision of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interest or the vital interests of another natural person.

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